Tulsa Chapter Meeting - Telephone Techniques: Power Phrases That Pay

Date and Time

Tuesday Jul 29, 2014
6:30 PM - 8:30 PM CDT

Location

Spaghetti Warehouse
221 E Brady Street
Tulsa, OK

221 E Brady Street Tulsa OK 74103

Fees/Admission

$25 for ASA-Midwest Members
$30 for Non-Members

Website

View Event Flyer Here

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Description

Telephone Techniques:
Power Phrases That Pay
Video Training with Margie Seyfer

A good portion of automotive service consultant's work is done over the phone. Let's face it, not everyone has good phone skills.

Power Phrases That Pay will help you maximize the most important and underrated piece of equipment in your shop: your phone and voice. Find out how to use voice energy, properly greet customers over the phone, and calm an angry customer. Customers hate hearing "I'll try" and "Do you mind" and Margie will show you how to eliminate those and other misinterpreted phrases from your vocabulary.

As the liaison between the customer and technicians you need excellent face to face and telephone communications skills. Margie will help you grade and improve your lobby etiquette and show you how to make your voicemail message work for you.