St Louis Chapter Meeting
Date and Time
Thursday Jan 23, 2014
6:30 PM - 8:30 PM CST
Thurs., Jan. 23, 2014
6:30-8:30pm
Location
Syberg's Restaurant & Bar
2430 Old Dorsett Rd
Maryland Heights, MO 63043-2415
Fees/Admission
$20 for ASA-Midwest Members
$25 for non-members
Includes dinner & training
Website
Contact Information
ASA-Midwest
Send Email
Description
Telephone Techniques;
Power Phrases That Pay
Video Training by Margie Seyfer
A good portion of automotive service consultant’s work is done over the phone. Let’s face it, not everyone has good phone skills.
Power Phrases that Pay will help you maximize the most important and underrated piece of equipment in your shop: your phone and voice. Find out how to use voice energy, properly greet customers over the phone, and calm an angry customer. Customers hate hearing “I’ll try” and “Do you mind” and Margie will show you how to eliminate those and other misinterpreted phrases from your vocabulary.
As the liaison between the customer and technicians you need excellent face to face and telephone communications skills. Margie will help you grade and improve your lobby etiquette and show you how to make your voicemail message work for you.
Questions?
Call Jeff Coffey with Coffey Automotive (636-947-4709),
Kevin Thomas with Kevin’s Car Care (636-464-1200), or
Sheri Hamilton with ASA-Midwest (816-781-5801).
