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BEGIN:VEVENT
DTSTART:20180619T233000Z
DTEND:20180620T020000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Kansas City / Lawrence / Topeka Chapter Meeting: The Art of Checking in the Customer
DESCRIPTION:The Art of Checking in a Customer\n\npresented in person by David Eschbach\, owner of Spirit One Consulting\n\n\n\nThis presentation dissects the process of checking in the customer. All too often the service writer/adviser checks in the customer using only the information the customer is prepared to provide. The Art of Checking in the Customer details a series of eight logically arranged questions to ensure we are harvesting the right information.\n\n- Understanding that coaching your team is more efficient and effective if you are using an established system.\n\n- Defining how logically arranged questions will influence the customer to provide more information.\n\n- Define how using an established process is more efficient and will positively affect work flow and billable time.
X-ALT-DESC;FMTTYPE=text/html:<br />\n<span style="font-size:14px\;"><span style="font-family: verdana\;"><strong><span style="font-size:16px\;">The Art of Checking in a Customer</span><br />\npresented in person by David Eschbach\, owner of Spirit One Consulting</strong></span></span><br />\n<br />\n<span style="font-size:12px\;"><span style="font-family: verdana\;">This presentation dissects the process of checking in the customer. All too often the service writer/adviser checks in the customer using only the information the customer is prepared to provide. The Art of Checking in the Customer details a series of eight logically arranged questions to ensure we are harvesting the right information.<br />\n- Understanding that coaching your team is more efficient and effective if you are using an established system.<br />\n- Defining how logically arranged questions will influence the customer to provide more information.<br />\n- Define how using an established process is more efficient and will positively affect work flow and billable time.</span></span>
LOCATION:Matt Ross Community Center Plaza / Vista Room 8101 Marty Overland Park\, KS 66204
UID:e.9124.865
SEQUENCE:3
DTSTAMP:20260411T021734Z
URL:http://mwaca.memberzone.com/events/details/kansas-city-lawrence-topeka-chapter-meeting-the-art-of-checking-in-the-customer-865
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