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VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20190514T233000Z
DTEND:20190515T013000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Central Missouri Chapter Meeting: The Art of Checking in a Customer
DESCRIPTION:The Art of Checking in a Customer\n\npresented in person by David Eschbach\, Clutch Performance Group\n\n\n\nThis presentation dissects the process of checking in the customer. All too often the service writer/adviser checks in the customer using only the information the customer is prepared to provide. The Art of Checking in the Customer details a series of eight logically arranged questions to ensure we are harvesting the right information.\n\n  Understanding that coaching your team is more efficient and effective if you are using an established system.\n\n  Defining how logically arranged questions will influence the customer to provide more information.\n\n  Define how using an established process is more efficient and will positively affect work flow and billable time.
X-ALT-DESC;FMTTYPE=text/html:<span style="font-family:verdana\;"><span style="font-size: 16px\;">The Art of Checking in a Customer</span></span><br />\n<span style="font-family:verdana\;"><span style="font-size: 14px\;">presented in person by David Eschbach\, </span><span style="font-size: 11px\;">Clutch Performance Group</span></span><br />\n<br />\n<span style="font-size:11px\;"><span style="font-family:verdana\;"><span style="font-size:14px\;">This presentation dissects the process of checking in the customer. All too often the service writer/adviser checks in the customer using only the information the customer is prepared to provide. The Art of Checking in the Customer details a series of eight logically arranged questions to ensure we are harvesting the right information.<br />\n&bull\; Understanding that coaching your team is more efficient and effective if you are using an established system.<br />\n&bull\; Defining how logically arranged questions will influence the customer to provide more information.<br />\n&bull\; Define how using an established process is more efficient and will positively affect work flow and billable time.</span><br />\n&nbsp\;</span></span><br />\n&nbsp\;
LOCATION:D. Rowe's Restaurant 1005 Club Village Dr. Columbia\, MO 65203
UID:e.9124.1014
SEQUENCE:3
DTSTAMP:20260410T020117Z
URL:http://mwaca.memberzone.com/events/details/central-missouri-chapter-meeting-the-art-of-checking-in-a-customer-1014
END:VEVENT

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