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DTSTART:20230919T233000Z
DTEND:20230920T013000Z
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SUMMARY:Central Missouri Chapter Meeting - Service Advisor Training:Communicating Excellence
DESCRIPTION:Service Advisor Training: Communicating Excellence\n\nwith Philip Austin\n\nsponsored by NGK\nLEARNING OBJECTIVES\n\nThis service management training is designed for service management professionals who wish to sharpen their communication skills around engine management related systems that the shop has to service\, diagnosis\, and repair. Perfecting the communication cycle between you\, the tech\, and the customer.\n\n\n\nThe class would provide an interactive experience to test the techniques we are using while adapting to some new ones all while helping you be more confident in communicating effectively with the technicians & your customer.\n\n\n\nKEY POINTS COVERED\n\nThe science behind communication excellence in the automotive service industry when it comes to:\n\n  The power of the 1st impression while gathering vital information\n\n  How effective are you within the Communication Cycle? Let's put it to the test!\n\n  Handling the WHAT\, WHY\, WHEN\, & HOW MUCH? Let's put it to the test!\n\nLeveraging the 3 Cs (Condition\, Cause\, and Correction) approach to improve the authorization count. Especially related to engine management quotes and work orders. The customer perception is that you are the Ignition Specialist and or Sensor Specialist. Here is how we will train you to ensure that:\n\n  Reviewing technical terms\, you should know in order to explain them to the customer\n\no Ignition related & Sensor related\n\n  Applying the 3 Cs to ensure getting authorization for maintenance & repairs from your customers and the extended service warranty companies.\n\nAUDIENCE TYPE\n\nWe welcome those service management professionals who wish to keep their edge in being effective communicators. It's open to service advisors\, shop managers\, shop foremen\, shop owners\, and or technicians that interact with customers.
X-ALT-DESC;FMTTYPE=text/html:<span style="font-size: 16px\;"><strong><span style="font-size: 18px\;">Service Advisor Training: Communicating Excellence</span></strong><br />\nwith Philip Austin<br />\nsponsored by NGK</span>\n<p class="_04xlpA direction-ltr align-start para-style-body" line-height:="" style="color: rgb(0\, 0\, 0)\; font-family: " yacgex8c5gg="">LEARNING OBJECTIVES<br />\nThis service management training is designed for service management professionals who wish to sharpen their communication skills around engine management related systems that the shop has to service\, diagnosis\, and repair. Perfecting the communication cycle between you\, the tech\, and the customer.<br />\n<br />\nThe class would provide an interactive experience to test the techniques we are using while adapting to some new ones all while helping you be more confident in communicating effectively with the technicians &amp\; your customer.<br />\n<br />\nKEY POINTS COVERED<br />\nThe science behind communication excellence in the automotive service industry when it comes to:<br />\n&bull\; The power of the 1st impression while gathering vital information<br />\n&bull\; How effective are you within the Communication Cycle? Let&rsquo\;s put it to the test!<br />\n&bull\; Handling the WHAT\, WHY\, WHEN\, &amp\; HOW MUCH? Let&rsquo\;s put it to the test!<br />\nLeveraging the 3 Cs (Condition\, Cause\, and Correction) approach to improve the authorization count. Especially related to engine management quotes and work orders. The customer perception is that you are the Ignition Specialist and or Sensor Specialist. Here is how we will train you to ensure that:<br />\n&bull\; Reviewing technical terms\, you should know in order to explain them to the customer<br />\no Ignition related &amp\; Sensor related<br />\n&bull\; Applying the 3 Cs to ensure getting authorization for maintenance &amp\; repairs from your customers and the extended service warranty companies.</p>\n\n<p class="_04xlpA direction-ltr align-start para-style-body" line-height:="" style="color: rgb(0\, 0\, 0)\; font-family: " yacgex8c5gg="">AUDIENCE TYPE<br />\nWe welcome those service management professionals who wish to keep their edge in being effective communicators. It&#39\;s open to service advisors\, shop managers\, shop foremen\, shop owners\, and or technicians that interact with customers.</p>\n
LOCATION:Shakespeare's South Dodge Room 3911 Peachtree Dr Columbia\, MO 65203
UID:e.9124.1529
SEQUENCE:3
DTSTAMP:20260404T040324Z
URL:http://mwaca.memberzone.com/events/details/central-missouri-chapter-meeting-service-advisor-training-communicating-excellence-1529
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